Frequently Asked Questions

NanaShort is a platform for watching licensed short drama series in a vertical format. Browse the catalogue, discover a story and continue episode by episode on nanashort.com or in the NanaShort app.

The same nanashort.com website works on computers and mobile browsers. Use the official store links shown on our website for the app when available for your device. The QR download code is for desktop users; you do not need to scan a QR code on your phone.

Episodes marked as free can be watched without unlocking them. Locked episodes may require coins or an eligible VIP plan. The app may also offer rewarded ads. Check the particular episode and purchase screen for available options; not every episode or offer is free.

Open the episode and choose an available unlock option. The coin cost is shown before you confirm. Where the app offers a two-ad unlock, complete both ads for that episode. Opening one episode does not open the entire series; each locked episode has its own unlock.

Follow the task requirements on the Rewards screen. Once a reward is eligible, press Claim to have the coins credited; completing a task or opening the rewards page alone does not claim it. Ads must be completed and verified. Daily limits, reset times and any one-time conditions are shown with the task. Coins cannot be withdrawn as money.

A guest can use the available features without a registered account, but activity may remain tied to that installation. Use an available sign-in method, such as email, Google or Apple, to link an account. Use the same NanaShort account when changing devices; do not assume guest progress will transfer automatically. Streaming is limited to one active device at a time.

The website supports English, Turkish and Russian. The app currently offers Turkish and Russian and initially uses the phone language where supported; Azerbaijani device language selects Turkish. Audio and subtitle options depend on the particular series and may differ from the interface language.

The selected plan shows its benefits, duration, final price and renewal conditions before payment. Coin packs and individual episode unlocks are separate products. A plan renews automatically only if that is stated at checkout; do not assume every membership is recurring or includes downloads and every title. Read the Membership Agreement for details.

For Apple or Google Play billing, use that store’s subscription settings. The app’s Manage subscription option can open the relevant store. For a Polar website subscription, use the billing portal shown in your profile. For other website purchases or a missing management option, contact support before the next charge. Uninstalling the app or deleting your account does not cancel store billing. Cancellation normally stops future renewal and keeps access until the paid period ends.

Check that you are signed into the correct NanaShort and store accounts. Allow payment confirmation to finish and refresh your subscription or balance. For an eligible store subscription, try Restore purchases in the app. Do not buy again just because confirmation is delayed. Send support the order reference and a description; do not send full card details or passwords.

For Apple-billed purchases, use Apple’s refund process. For Google Play, use the applicable store refund process or contact NanaShort support. For website purchases, email support@nanashort.com with the order reference and the problem. Eligibility depends on the provider, the circumstances and applicable consumer law; cancelling renewal and requesting a refund are different actions.

Check your internet connection, try another network and reopen the episode. Update the browser or app if needed. If the problem continues, send support the series title, episode number, device, browser or app version and the page URL if available. Some problems can be specific to a video file; repeatedly purchasing or unlocking it will not fix playback.

NanaShort currently provides streaming and requires an internet connection to watch. Saving a series to your list does not download its video. Do not assume the app supports offline playback unless a download feature is explicitly offered.

New titles and episodes are published as licensed content becomes available and is ready for release. Browse the home page, catalogue and discovery feed for updates. Availability can vary by language, country and platform; we do not promise a fixed release time for every title.

In the app, open Profile → Customer Service to send a message. You can also write to support@nanashort.com. Include your account email or ID and a short description of the problem. Account deletion is available through the relevant Profile controls or a support request; cancel any recurring store subscription separately. The Privacy Policy and account deletion page explain what happens to your data.