Membership Agreement

1. Membership benefits

Only the benefits shown for your selected plan are included. An episode unlocked with coins or ads is separate from membership. Do not assume that every plan includes all titles, downloads, advertising removal or a particular resolution. Availability remains subject to licences, supported devices and network conditions.

2. Price, term and purchase confirmation

Weekly, monthly or yearly plans may be offered. The store or checkout shows the final price and applicable taxes before you authorise payment. An introductory price or trial applies only if explicitly offered, together with its duration, eligibility and subsequent price. Activation requires verified payment; contact support if you have a receipt but access has not appeared.

3. Billing provider and renewal

In-app purchases are billed through Apple App Store or Google Play. Website checkout may use iyzico or Polar where offered. Recurring plans renew according to the checkout and provider’s terms until cancelled. A fixed-term, one-time purchase does not become recurring merely because it is described as a membership.

For an automatically renewing plan, you authorise the billing provider to collect the displayed recurring charge. Renewal, failed-payment retries and any grace period depend on that provider and the offer; no grace period is promised unless shown.

4. Cancelling future renewal

Apple: open device Settings, your Apple Account, Subscriptions, then NanaShort. Google Play: open Payments & subscriptions, Subscriptions, then NanaShort. You can also use Manage subscription in NanaShort settings to reach the relevant store.

For a Polar website subscription, use the billing portal available with your subscription. For other website purchases or if the management option is missing, contact support@nanashort.com before the next billing date. Follow the provider’s cancellation deadline, especially for trials. Uninstalling the app, signing out or deleting your NanaShort account does not cancel store billing.

Cancellation normally stops future renewal and leaves access until the paid period ends. It is separate from a refund request.

5. Restoring access and changing devices

Use Restore purchases in the app with the same Apple or Google store account and the appropriate NanaShort account. A coin pack is consumable and is not restored like a subscription; its remaining balance is linked to your NanaShort account. Do not purchase again merely because confirmation is delayed. Contact support with the receipt reference, without sending full card details.

6. Refunds and incorrect charges

For Apple-billed purchases, use Apple’s refund process. For Google Play purchases, use the applicable Google Play refund process or contact NanaShort support. For a website purchase, contact support with the order reference and describe the problem.

Eligibility depends on applicable consumer law, the billing provider and the circumstances, including duplicate charges, non-delivery or a technical defect. There is no blanket exclusion of statutory withdrawal or refund rights. Any legally required consent to begin digital delivery and acknowledgment of its effect must be obtained separately in the purchase process.

7. Changes, expiry and misuse

Changes to a recurring price or benefits follow required notice and consent rules. You can cancel future renewal before a change takes effect. If payment expires or is reversed, benefits may end or be adjusted, subject to mandatory rights and any valid provider grace period. Fraudulent receipts, account trading and payment circumvention can lead to restriction and investigation.

8. Contact

The service provider is NanaShort, Türkiye. For support, billing questions, privacy requests and legal notices, contact support@nanashort.com. You can also send a message through Customer Service in the app.